Shipping policy

Shipping Policy

Last updated: September 7, 2026

At Hello Ease, we work to make your order experience simple and reliable.

1. Shipping Locations

We currently offer shipping to eligible addresses in Canada.

Shipping availability may vary depending on the product and destination.

2. Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays may begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

3. Estimated Delivery Time

After an order has been processed, estimated delivery is generally:

5–10 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer promotional or free-shipping offers subject to the terms displayed with the promotion.

5. Order Tracking

When tracking information is available, we will provide it through the contact information associated with your order.

Tracking information may take some time to become active after the carrier receives the shipment.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

If the order cannot be reshipped, we may process an appropriate refund after deducting any non-refundable costs where permitted by applicable law.

7. Delayed or Lost Packages

If your order appears significantly delayed or is marked as delivered but cannot be located, please contact us at:

[YOUR SUPPORT EMAIL]

We may work with the carrier to investigate the shipment.

We cannot guarantee delivery times controlled by third-party carriers.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the package and product.

We will review the situation and determine the appropriate resolution.

9. Taxes and Additional Charges

Applicable taxes and charges will be presented during checkout where required.

If an order involves any additional third-party charges, customers are responsible for charges that are legally payable by them unless otherwise stated at checkout.